NetworkBoy ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit network-boy.com, use our mobile application, or engage our IT infrastructure services in the UAE.
1. Information We Collect
Information You Provide Directly
- Contact form: name, email address, phone number, and message content when you submit an enquiry.
- Appointment booking: name, email, phone number, preferred service, date and time, and any notes you include.
- Customer portal account: name, email address, and password (stored in encrypted form). We never store plain-text passwords.
- Mobile app: the same categories as above when you book or contact us through the NetworkBoy app.
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visit, and referring URL.
- Device information: device type, operating system, and unique device identifiers when you use our mobile app.
- Cookies: session and preference cookies as described in Section 4.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support.
- Schedule, confirm, and send reminders for your IT service appointments.
- Create and manage your customer portal account.
- Send appointment confirmation and reminder emails (including Zoom meeting links where applicable).
- Improve our website, mobile app, and services.
- Comply with applicable UAE laws and regulations.
- Prevent fraud and ensure the security of our systems.
We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
3. Data Sharing & Third Parties
We may share your information with the following categories of third parties, solely to deliver our services:
| Third Party | Purpose |
|---|---|
| Zoom Video Communications | Generating video meeting links for remote IT consultations. |
| Email delivery provider | Sending appointment confirmations and reminders to your email address. |
| Hosting & infrastructure | Secure cloud hosting of our website, app, and database. |
We may also disclose your information if required by UAE law, court order, or government authority, or to protect the rights and safety of NetworkBoy or others.
4. Cookies & Tracking
Our website uses the following types of cookies:
- Essential cookies: required for the website and customer portal to function (e.g. session authentication). These cannot be disabled.
- Preference cookies: remember your settings and preferences across visits.
We do not currently use advertising or cross-site tracking cookies. You can control cookies through your browser settings; however, disabling essential cookies may prevent you from logging in to the customer portal.
5. Data Retention
- Contact form submissions: retained for up to 2 years to allow follow-up on service enquiries.
- Appointment records: retained for up to 5 years for service history and warranty purposes.
- Customer portal accounts: retained while your account is active. You may request deletion at any time (see Section 6).
- Log data: retained for up to 90 days for security and debugging purposes.
6. Your Rights
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable data protection principles, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal retention obligations).
- Withdraw consent where processing is based on consent.
- Object to processing of your data for direct marketing.
- Data portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at support@network-boy.com. We will respond within 30 days.
7. Data Security
We implement industry-standard security measures to protect your personal data, including:
- HTTPS encryption for all data transmitted between your device and our servers.
- Passwords stored using strong cryptographic hashing (scrypt).
- Access controls limiting who within our team can access personal data.
- Regular security reviews of our systems and infrastructure.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
8. Children's Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For significant changes, we will notify registered portal users by email. Your continued use of our website or app after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: